06·Alerting

The finding lands in the queue that owns it.

Jira, Linear, and PagerDuty. Severity and the asset are already on the ticket, so the queue does not start from a blank issue.

Works with

  • Jira
  • Linear
  • PagerDuty
Routed to the owner

We tell the right team.

Jira, Linear, and PagerDuty.Severity and the asset are already on the ticket.

From a proven finding to the queue

Four stages run on their own.

The finding is ready, the queue is chosen from the owner, and the ticket arrives complete. PagerDuty only when it cannot wait.

  1. 01

    The finding is ready

    Autonomous

    Severity, asset, and status are already set.

  2. 02

    The queue is chosen

    Autonomous

    Jira or Linear for the work. PagerDuty when someone has to be woken up.

  3. 03

    It arrives complete

    Autonomous

    The ticket carries the asset and the severity. Nobody retypes them.

  4. 04

    A page when it cannot wait

    Autonomous

    A critical finding pages the on-call engineer, with the asset on the page.

We keep one record.

The ticket, the page, and the finding point at the same asset.Nothing is retyped.

The routes

Each destination is a switch.

Jira and Linear for the work, PagerDuty when the severity cannot wait. Severity and the asset are copied onto the ticket or the page.

MP-1842

Critical

Payment bypass: the order ships even when nothing is charged

POST pay.acme.com/v1/checkout/capture

  • Jira

    SEC-412 · Payments project

    Ticket created
  • Linear

    ENG-981 · Checkout team

    Issue created
  • PagerDuty

    Payments on-call · Critical only

    Paged

Severity and the asset are on every ticket.

What it covers

Where it lands.

  • Jira

    A ticket with severity and the asset, in the project that owns the system.

  • Linear

    An issue in the engineering queue, tied to the same finding.

  • PagerDuty

    A page when the severity cannot wait.

  • One record

    The ticket, the page, and the finding point at the same asset.

We hand it to your team.

The ticket opens the moment a finding is proved.Your engineers see it where they already work.

What a finding carries

Every field the next team needs.

Destination, severity, asset, and status are on the record the ticket points at.

FindingMP-1842
Destination
Jira, Linear, or PagerDuty.
Severity
Copied onto the ticket or the page.
Asset
The host or endpoint the finding is about.
Status
Where the finding stands when the alert is sent.

See alerting on your own hosts.

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